Who we are

Our website address is: https://colourstitch.in

Privacy Policy for Colourstitch

Effective Date: November 10, 2026

Website: https://colourstitch.in

Operated by: Colourstitch

This Privacy Policy describes how Colourstitch collects, uses, protects, and discloses personal information when users visit, browse, or place orders on colourstitch.in (the “Website”). By accessing the Website, purchasing apparel, or creating an account, you agree to the collection and handling of information in accordance with this policy and applicable regulations, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA).

1. Information We Collect

Colourstitch collects several types of information to process apparel orders, manage shipping logistics, and improve shopping experiences:

• Identity & Contact Details: Full name, billing address, shipping/delivery address, contact phone number, and email address.

• Transaction & Order Records: Details of apparel items purchased (sizes, prints, styles, colors), order history, transaction timestamps, invoice amounts, and return or exchange records.

• Payment Information: Payment methods used (Credit/Debit Card, UPI, Net Banking, or Digital Wallets). Colourstitch does not store sensitive card PINs, CVV numbers, or bank account passwords; all transactions are processed via secure, RBI-authorized third-party payment gateways.

• Technical & Usage Data: IP address, browser type and version, device identifier, operating system, pages viewed, time spent per page, and referral URLs gathered via cookies and web analytics.

• Customer Support Interactions: Messages, queries, or complaints submitted via contact forms, email, or direct messaging channels.

2. How We Use Collected Information

Information is used strictly for legitimate e-commerce business operations:

1. Order Processing & Fulfillment: Generating print-on-demand garments, packaging apparel, printing shipping labels, and dispatching orders.

2. Delivery Logistics: Coordinating with courier partners and postal logistics providers to complete doorstep delivery and facilitate reverse pickups for returns or exchanges.

3. Customer Communication: Sending automated order confirmations, shipment tracking updates, delivery notifications, and addressing support queries.

4. Site Optimization & Security: Monitoring platform performance, preventing fraudulent transactions, enhancing checkout flows, and maintaining server stability.

5. Marketing & Updates: Sending promotional emails or SMS notifications regarding seasonal clothing drops, festive collections, and discount offers (opt-out available at any time).

3. Sharing & Disclosure of Information

Colourstitch does not sell, rent, or trade customer personal data to third parties. Information is shared only with verified service providers necessary to run e-commerce operations:

• Logistics & Courier Services: Third-party courier aggregators and delivery partners receive customer names, delivery addresses, and phone numbers solely to fulfill shipments.

• Payment Aggregators: Encrypted transaction details pass through compliant payment gateway providers for processing transactions securely.

• Hosting & IT Infrastructure: Cloud servers, web hosting providers, and database management platforms hosting the website architecture.

• Legal Compliance: Disclosures made when required by applicable law, court order, governmental inquiry, or law enforcement investigations to prevent fraud or legal violations.

4. Cookies and Tracking Technologies

Colourstitch uses session and persistent cookies to:

• Maintain active shopping cart contents across sessions.

• Remember user preferences (such as size selections or browsing filters).

• Analyze site traffic, checkout abandonment rates, and overall platform navigation.

Users can modify browser settings to refuse cookies or issue alerts when cookies are placed. Disabling cookies may affect specific site functions, such as persistent carts or smooth checkout execution.

5. Data Security

Appropriate administrative, technical, and physical safeguards are maintained to protect personal information from unauthorized access, alteration, disclosure, or destruction:

• Standard Secure Sockets Layer (SSL/TLS) encryption across all web traffic on colourstitch.in.

• Restricted administrative access to customer order databases on a strict need-to-know basis.

• Payment gateway integrations adhering to Payment Card Industry Data Security Standards (PCI-DSS).

6. Data Retention

Personal data associated with customer orders is retained as long as necessary to fulfill orders, process warranties, complete returns, resolve disputes, and satisfy statutory tax and commercial accounting obligations under Indian law. Once the retention period expires, data is either securely deleted or anonymized.

7. Customer Rights

Customers possess the following rights regarding personal data:

• Access & Review: Request a summary of the personal information stored in Colourstitch accounts.

• Correction & Update: Request rectifications of inaccurate or outdated addresses, names, or contact records.

• Erasure: Request deletion of personal account records, subject to ongoing statutory tax and legal requirements.

• Opt-Out: Unsubscribe from promotional marketing emails by clicking the “Unsubscribe” link in sent messages or by contacting customer support.

8. Third-Party Links

The Website may contain links to third-party web platforms (such as payment portals or logistics tracking interfaces). Colourstitch holds no responsibility for the independent privacy practices, terms, or content of external sites.

9. Policy Updates

Colourstitch reserves the right to modify or update this Privacy Policy to reflect changing commercial practices, platform features, or statutory requirements. Revisions will be posted directly to this page with an updated “Effective Date.” Continued use of the Website following changes indicates acceptance of the revised policy.

10. Grievance Officer & Contact Information

For inquiries, grievance redressal, data update requests, or privacy concerns, contact the designated grievance officer:

• Brand / Platform: Colourstitch

• Website: https://colourstitch.in

• Email: care@colourstitch.in

• Operating Location: West Bengal, India